Frequently Asked Questions
Expert support for your diving adventures.
Where are Shearwater dive computers manufactured?
All Shearwater Research products are designed and manufactured in our facility in Richmond, British Columbia, Canada, ensuring the highest standards of quality and reliability.
What is the standard warranty on Shearwater products?
We offer a 2-year warranty on all products. This warranty covers defects in materials and workmanship and is valid for the original owner from the date of purchase.
How do I update the firmware on my device?
You can update your firmware using the Shearwater Cloud Desktop or Mobile app. Connect your device via Bluetooth and follow the prompts to ensure you have the latest features and safety updates.
What is your return policy for online orders?
Items purchased directly from our store can be returned within 30 days of receipt, provided they are in new, unused condition with all original packaging and tags intact.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for local customs duties and taxes.
Can I replace the battery in my dive computer myself?
Many of our models, such as the Perdix and Teric, feature user-changeable batteries. However, we recommend following the official manual instructions carefully to ensure the O-ring seal remains watertight.